🧾 Return & Refund Policy – Kamakshe Laundry & Dry Clean

At Kamakshe Laundry & Dry Clean, we are committed to delivering high-quality laundry services with care and professionalism. Your satisfaction is important to us, and we strive to resolve any concerns in a fair and timely manner.

🔁 Return / Rewash Policy

We offer a free rewash service under the following conditions:

• The garment is returned within 24 hours of delivery.
• You notify us of an issue such as stains not removed, improper ironing, or damaged packaging.
• The garment has not been worn after service.

Simply contact our customer support with your order ID and a photo of the issue, and we’ll schedule a pickup for rewash at no extra charge.

💸 Refund Policy

Refunds may be offered in the following situations:

• Garment is lost in transit or during the cleaning process.
• Irreparable damage is caused to the garment during service (subject to evaluation).
• The customer cancels the service before pickup or before processing begins.
• If refund is approved, the refund will be credited to the original payment account within 7-8 days

Refunds are not provided for:

• Minor shrinkage or color fading of delicate fabrics (unless gross negligence is proven).
• Items not claimed within 7 days of delivery.
• Delays caused by force majeure events (e.g., floods, strikes, etc.).

🧥 Damaged or Lost Items

In the rare event of a lost or severely damaged item, we may offer:

• Compensation up to 5 times the service charge for the item.
• Or, store credit equivalent to the value of the garment (based on age and condition).

Customers must report the issue within 48 hours of delivery and provide the original invoice.

📩 How to Report an Issue

Please email us at support@kamakshe.com or call +91-7674909818 with:

• Your order ID
• Date of service
• Description and photos of the issue (if applicable)

Our team will respond within 24–48 hours to resolve the matter.

Thank you for trusting Kamakshe Laundry & Dry Clean We value your feedback and are always working to improve our service quality.