📄 Terms & Conditions – Kamakshe Laundry & Dry Clean

Effective Date: 02/05/2025

By using our services, you agree to the following terms and conditions. These govern your relationship with Kamakshe Laundry & Dry Clean, whether services are accessed via website, mobile app, or physical outlet.

🧺 1. Service Overview

We offer professional laundry, dry cleaning, ironing, and delivery services. Service availability may vary by location.

📦 2. Pickup & Delivery

• Pickup and delivery will be scheduled based on your selected time slots.
• In case of delays due to weather, traffic, or operational issues, we will inform you in advance.
• Please ensure availability at the scheduled address and time.

🧾 3. Order Confirmation & Invoicing

• Orders are confirmed via SMS, email, or app notifications.
• Final billing is based on item count, weight (if applicable), and service type selected.
• Any disputes in billing should be reported within 24 hours of delivery.

🧥 4. Garment Care & Liability

• We handle garments with professional care using industry-standard processes.
• We are not liable for:
  • Wear and tear, fading, or shrinkage due to material quality
  • Items left in pockets (e.g., pens, currency, jewelry)
  • Pre-existing damage or color bleeding
• In case of damage or loss caused by us, compensation is limited to 5 times the service charge or store credit, at our discretion.
• For damaged items returns are accepted within 1 business days.
• If refund is approved, the refund will be credited to the original payment account within 7-8 business days.

⛔ 5. Restricted Items

Customers must not submit:

• Items with hazardous substances (chemicals, fuel, etc.)
• Valuable items (e.g., expensive jewelry attached to garments)

We reserve the right to reject such items without liability.

💸 6. Payments

• Payment is due at the time of delivery or online before dispatch.
• We accept [cash, UPI, card payments, wallets—customize as per your offerings].
• Unpaid orders will not be released.

❌ 7. Order Cancellation & No-Show

• Orders can be cancelled up to 2 hours before scheduled pickup.
• A no-show fee may be charged if the customer is unavailable during scheduled pickup or delivery time.

🔐 8. Customer Information & Privacy

• We store personal data (name, phone, address) solely for service-related communication.
• Please refer to our https://kamakshe.com/privacy-policy for details on how your information is handled.

⚖️ 9. Governing Law

These Terms & Conditions are governed by the laws of Telangana, India. Any disputes arising will be subject to the jurisdiction of the courts in Hyderabad.

📩 10. Contact Us

For questions or complaints, contact:

Kamakshe Laundry & Dry Clean
Email: support@kamakshe.com
Phone: +91-7674-909-818